The app isn’t working
Update the app and your device software, close and reopen the app, then restart your device. Check your connection and try again before contacting us.
Whether you’ve found a bug, have a billing question, or simply want to share an idea, our team is ready to listen.
01
Contact support
Email is the best way to reach us. Please contact us from the email address associated with your account, if your app has one.
Support email
contact@furaibo.sg
Monday–Friday, Singapore time
02
Quick help
Account or sign-in
Use the password reset or sign-in recovery option in the app. Never send us your password, passcode, or full payment card details.
A purchase is missing
Confirm you’re signed in with the same Apple Account used for the purchase, then use “Restore Purchases” in the app when that option is available.
Ideas and feedback
We welcome suggestions. Include the app name and explain the outcome you’d like to see—context helps us understand the idea.
03
What to include
A few details will help us investigate faster:
- The app name and app version.
- Your device model and operating system version.
- A clear description of what happened and what you expected.
- The steps that reproduce the issue, if known.
- A screenshot or screen recording, with sensitive details hidden.
- Any error message or relevant transaction reference.
Protect your information. Do not email passwords, one-time codes, full card numbers, government identifiers, or other sensitive information.
04
Subscriptions & billing
Purchases made through the App Store are billed and managed by Apple. You can view or cancel subscriptions in your device’s Apple Account settings. Deleting an app does not automatically cancel a subscription.
Refund eligibility and payment decisions for App Store purchases are handled by Apple. Visit Apple Billing Support for subscription, purchase, and refund help.
05
Account & privacy requests
Where available, use the app’s settings to update or delete your account. You may also email us to request access, correction, or deletion of personal data. We may need to verify your identity before completing a request.
See our Privacy Policy for details about how information is handled. For urgent safety concerns, contact local emergency services; this inbox is not monitored as an emergency channel.